Welcome to Altitude Trampoline Park Delmar ("Altitude Delmar," "we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase tickets, book parties, participate in promotions, or otherwise interact with us.
By using our website or services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following categories of information:
Personal Information
When you interact with us, we may collect information such as:
- Full name
- Email address
- Phone number
- Mailing address
- Billing information
- Emergency contact information
- Birthday information (for birthday bookings)
- Participant information required for waivers
Transaction Information
When purchasing tickets, memberships, merchandise, or party packages, we may collect:
- Purchase history
- Payment details (processed securely through third-party payment processors)
- Booking information
- Membership information
We do not store full payment card information on our servers.
Automatically Collected Information
When visiting our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Time spent on pages
- Referral sources
- Website usage analytics
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Measure marketing performance
- Deliver relevant advertising
You can disable cookies through your browser settings; however, some website features may not function properly.
How We Use Your Information
We use your information to:
- Process ticket and party bookings
- Process payments
- Respond to inquiries
- Send booking confirmations
- Deliver customer support
- Administer memberships
- Improve our website and services
- Send promotional emails and special offers (where permitted)
- Conduct surveys and promotions
- Prevent fraud and enhance security
- Comply with legal obligations
Marketing Communications
If you opt in, we may send:
- Promotions
- Event announcements
- Birthday offers
- Seasonal specials
- Park updates
- Membership offers
You may unsubscribe at any time by clicking the unsubscribe link included in our emails or contacting us directly.
Children's Privacy
Altitude Delmar is a family entertainment center, and many of our guests are children.
We knowingly collect personal information from children only as necessary to provide requested services (such as waivers or party reservations) and with appropriate parental or guardian involvement where required.
If you believe a child has provided personal information without appropriate consent, please contact us so we can remove the information.
How We Share Information
We do not sell your personal information.
We may share information with trusted third parties that help us operate our business, including:
- Payment processors
- Reservation and booking platforms
- Email marketing providers
- Website hosting providers
- Analytics providers
- Customer service providers
- Legal or regulatory authorities, when required by law
These service providers are required to protect your information and use it only for authorized purposes.
Third-Party Services
Our website may include links to third-party websites or services.
Examples include:
- Social media platforms
- Online waiver systems
- Payment providers
- Google Maps
- Analytics tools
We are not responsible for the privacy practices of third-party websites.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only as long as necessary to:
- Fulfill the purposes described in this Privacy Policy
- Complete transactions
- Meet legal requirements
- Resolve disputes
- Enforce agreements
Your Privacy Rights
Depending on your location, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Request a copy of your personal information
- Withdraw consent for marketing communications
- Opt out of certain data processing activities where applicable
To exercise these rights, please contact us using the information below.
Do Not Track Signals
Our website does not currently respond to browser "Do Not Track" signals because no consistent industry standard exists.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When changes are made, we will update the "Last Updated" date at the top of this page. Continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Altitude Trampoline Park Delmar
30174 Foskey Ln, Delmar, MD 21875
Phone: (410) 896-2219
Email: admin@delmarvatrampoline.com